Improvements to existing functionality to increase efficiency and drive your ROI So you can put the problems behind you – and get the benefits you’ve been waiting for.Ī transparent approach that clarifies your knowledge of the solution and its challengesįast resolution that gets you up-and-running quickly Then, we’ll prepare a clear plan for success, drawing on our extensive experience as a Microsoft Gold Cloud CRM partner, specialised in Microsoft Dynamics 365 Customer Engagement delivery. We’ll look at your business, the challenges you faced, and why your project didn’t overcome them. When you call us to rescue your project, we’ll take things back to the basics. Whatever the scenario, we’re here to get your Microsoft Dynamics 365 Customer Engagement project back on track. Sometimes partners just don’t deliver the technical expertise it takes to make a solution successful. Maybe your project was poorly specified, poorly managed, or poorly delivered. But when something goes wrong, we’ll put it right. Innovate with a modern and adaptable platform – Drive innovation with an application that is easy to tailor, extend and connect to other apps and services that you already use. Learn from every interaction – Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide services. Intelligent processes guide agents to the right action every time with set SLAs. This can all be monitored and improved with easy reporting to show how your team is performing against targets and areas you need to focus on.Įngage with customers on any channel or device – Deliver effortless experiences on your customers’ terms, through any channel and on any device.ĭeliver a fast, personalised service – Make it easy for agents to meet ever rising customer expectations. It comes with personalised workflows for any action or process your people need to follow. It is perfect for your call centre, managing queries, operational actions, complaints and case management. Make it personal – Using the integrated LinkedIn Sales Navigator, easily find out more about your target audience and engage at a personal level.ĭynamics 365 for Customer Service is Microsoft’s CRM solution for your service area. Sell smarter with artificial intelligence (AI) – Get recommendations and guidance at every stage of the process with built-in intelligence, helping you move deals and prospects forward. Easily personalise your dashboard to show everything you need to know at a glance. Decide your target industries and buyer personas. Tailored to you – Easily shape the system to your sales process, extend and connect to other apps and services you already use. Track sales performance – With analytics dashboards showing historical and predictive data you have greater visibility of sales performance and your team’s activity. There are other third party connectors available.īoost productivity – Seamlessly connect business process data with Office 365 and LinkedIn data to save time at every step of the sales process. It provides capability that supports lead tracking, sales workflows, reporting, opportunity management, pipeline management and more. It is a flexible, cloud based solution that provides lots of functionality out of the box and can be easily tailored to suit your organisation.
Dynamics 365 for Sales is Microsoft’s CRM Solution for your Sales team.